We're hiring our first dedicated Client Support Analyst to own client question resolution. As we've grown, so has the volume and complexity of questions from our clients - and we need someone to take this on full-time.

You'll sit in the Technology team but work closely across the business. Your job is to be the bridge: taking questions from our Revenue team, getting answers from our data scientists and analysts, and delivering clear, accurate responses to clients - fast.

You'll need to understand technical concepts well enough to ask the right questions internally and translate answers for non-technical audiences. You won't be writing code or building products. While this is not an engineering role, you will develop a deep understanding of our data, KPIs, and methodologies to answer sophisticated client questions accurately.

What you'll do

• Respond to client questions/tickets raised by the Revenue team, meeting agreed SLAs.

• Proactively liaise with data scientists and analysts to get answers to more complex technical questions in a timely manner.

• Translate technical information into clear, client-friendly responses.

• Identify recurring questions and work with Operations to improve sales content, FAQs, and knowledge base materials.

• Collaborate closely with the Director of Operations and Head of Customer Success.

What we're looking for

Essential

• Excellent written and verbal communication skills.

• Experience working across both technical and commercial teams.

• Strong Excel skills.

• Comfortable working with data and spotting patterns in information.

• Confident and resilient - you'll need to manage competing priorities and push back when needed.

Preferred

• Some basic technical skills (SQL and python are useful).

• Experience in a client-facing or support role.

• Background in FinTech, data, or B2B SaaS.

This is a remote role based in the UK. We'd prefer someone who can work a slightly later schedule (e.g., 11am-7pm) to provide some overlap with US clients, though this is flexible.

You'll need to be comfortable working with urgency - client questions often need fast turnarounds. The role requires someone who thrives on responsiveness, builds strong relationships quickly, and takes feedback well.