Client Support Associate
Help clients get clear, trusted answers about investment data while partnering with technical teams and improving the support experience from the source.
Oxford Data Plan produces daily KPI estimates on publicly listed companies for institutional investors. Our clients ask sharp, specific questions about our data, and how quickly and clearly we answer them shapes how much they trust it.
This is a junior role for someone who wants to become the person who knows our product inside out. You'll work alongside our customer support lead, helping keep on top of client queries, getting answers from the people who build the data, and turning the patterns you see into better documentation for everyone.
What you'll do
Support the day-to-day running of the customer support inbox: help triage incoming queries and respond to clients so nothing goes unanswered
Investigate questions about our data, coverage, and methodology, working with the tech and data teams to get accurate answers
Act as the bridge between clients and internal teams, translating technical explanations into clear, client-ready language
Track recurring questions and spot where our documentation falls short, then feed those gaps to the content team so they get fixed at the source
Keep support materials, FAQs, and internal notes current as the product changes
What we're looking for
An undergraduate degree, or at least 3 years of professional work experience in its place
Excellent written communication. You can explain something technical to someone who isn't technical, and you write clearly under time pressure
A collaborative instinct. Much of this job is knowing who to ask and how to ask well
Curiosity and appetite to learn. You'll be surrounded by finance, data, and engineering, and we want someone who digs into the "why" rather than just passing messages along
Organised and reliable in a shared inbox. You can hold several open threads without dropping any
Nice to have
Basic SQL. You don't need to write complex queries, but being able to look something up yourself will make you faster
Some experience with data analysis or data science
Experience taking complex ideas and presenting them simply to a less technical audience
Exposure to customer-facing work, financial data, or SaaS support
Interest in financial markets or alternative data
- Department
- Product and Operations
- Locations
- London, Manchester, Oxford, Edinburgh, Glasgow, Guildford, Leeds, Remote
- Remote status
- Fully Remote
About Oxford Data Plan
The Home of Alternative Data. We use alternative data and data science to deliver near real-time estimates of revenue and other key performance indicators for 200+ publicly listed companies globally — updating daily.